"Global Trends and Their Impact on Libraries"
Out Out Damn Box. ILA Reporter, October 2010.
Cruel to Be Kind: Why do we keep unproductive employees? American Libraries, October 2008.
Do They Love Us? Do They Hate Us? Do They Even Know We are Here? Community Surveys and What They can Do For Our Organizations. Illinois Library Association Reporter. September 2008.
Friends of the Library: Answers to Ten Key Questions. (Prepared for the North Texas Regional Library System)
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